A: For any inquiries or changes to an existing AutoShip order, please feel free to call our toll-free number (1-800-474-7044). Shipping addresses, payment methods, and postponement of the next refill date may be made online by logging into your www.nuvet.com account or by calling our office. All cancellation requests, changes to product quantity or refill frequency must be made via phone.
We request that customers contact us prior to the ship date of the order to which they wish to make changes. We do not resell any returned product so a cancellation of an AutoShip order once it has been shipped is subject to a 20% destruction fee.